SHIPPING & WARRANTY

Giving Tree understands that getting your items in a timely manner is important to you.

Shipping Info

• Free standard shipping in the contiguous USA.（excluding Alaska, Hawaii etc.）
• For other areas, you need to contact us at sales@givingtreehome.com to confirm the shipping cost and pay for it yourself.
• We do not deliver to FPO, APO, and PO Box addresses.
• Most orders are shipped via UPS or USPS or Fedex.

Shipping & Delivery Estimates

Receiving time = Processing time +Shipping time

Small Package(Faucets, showerheads, etc.)

• Order processing time: 1-3 working days
• Shipping time: 3-5 working days

Big Package(Bathtubs, shower doors, etc.)

• Order processing time: 1-3 working days
• Shipping time: 7-14 working days

Pre-sale Products

• Expect it in : 4-6 weeks

Note:

• If you purchase an item that is in stock, your order will usually be shipped the next business day, but please understand that there may be instances where it may take longer.
• Our items are already in our U.S. warehouse and can generally be shipped within 48 hours on business days.
• When force majeure is encountered, processing of orders will be delayed.
• Please know that all estimated times are based on business days.
• If a small package is added with a signature service and then returned due to no one to sign for it, the customer will need to bear the shipping costs.

Large or Heavy Item are shipped by LTL (such as bathtubs)

• Large or heavy item carriers will contact you in advance to arrange a delivery time, so it is important to keep the call open and the address correct, and someone must be present to meet the driver and sign for the package. Any transportation costs or storage fees incurred due to failure to contact or incorrect address will be borne by the customer.
• The driver will lower the package to the ground and place it on the curb at the door of your home or at the end of your driveway. No free shipping to warehouse or room is provided. This is a large and heavy item, so have someone else help you. If you need to move it indoors, you need to contact us in advance and pay an additional service fee.
• If the delivery address is a construction site, we will only transport to a safe road and will not drive on any unsafe dirt roads or paths.
• If you receive a package that is damaged or unusual, please mark "Damaged" on your signature or rejection slip. Then use the email you placed to send us pictures of the packaging and product damage.
• Please retain all materials from the original packaging of the product as you will need them if you have to return the item.

Orders Tracking

You will be sent at least 2 emails for each order you place:

• Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details.
• Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

For the exact locations of your shipment, please click Order Tracking. Enter your tracking number to check the logistics information.

Expedited Shipping

If you need to expedite the logistics, please contact us at sales@givingtreehome.com. Expedited shipping is available at an additional charge and is non-refundable on returns.Expedited logistics can only be guaranteed to be faster than the logistics normally used, and no specific timeframe can be determined.

Reminders

• When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays in getting your order. Thank you!
• We are not responsible for any return shipping cost if the product didn’t meet your expectation or placed the wrong order after the order has been shipped out.
• If you propose to modify the address after delivery, you need to pay the additional service fee.
• Delivery might take longer during holidays or weekends. 

Lost or Damaged Packages

If your package arrives damaged, or if you are missing any items from your order, please contact us immediately at sales@givingtreehome.com. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.

The delivered status is displayed in your logistics information. If you can't find the item.You need to contact the shipping company as soon as possible. In the case of confirming that the item is lost. File a claim with the shipping company immediately. Then contact us at sales@givingtreehome.com. After you provide the evidence, we will arrange the re-shipment for you immediately. 

Product Warranty Policy

All products are warranted to the original owner to be free of manufacturing and mechanical defects from the date of the original purchase. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment.

Our products are usually warranted for 1-3 years, with different times for different types of products.

Normal wear and tear from daily use is not covered. For example, the look of materials such as copper, bronze, nickel, teak, and bamboo without a protective varnish or finish can be expected to naturally change over time and with normal use. Other exclusions include damages incurred as a result of installation, replacement, or repair, and damages due to improper cleaning, misuse, or neglect. 30 days free exchange & return.

If you have any question, please email us at sales@givingtreehome.com.